Frequently Asked Questions
If you do not see an answer to a question you may have, please contact us and we will answer your question and add it to this page.
Q: Does It take Long to Build A Shopping List?
A: No, we assume that you know what grocery items you need. Simply click the add to cart button next to the grocery item you need and move on to another category and do the same thing until you are finished with your list, submit it by paying with your credit card.
Q: How Far in Advance Do I Need to Submit My Shopping List?
A: Submit your shopping list the day before you need a delivery, no later than. 6 p.m. Delivery times and days are filled on a first-come, first-served basis, and popular times do fill quickly.
Q: Do You Deliver Alcohol, Tobacco or Lottery Tickets?
A: Yes, we deliver alcohol. No, we do not deliver cigarettes or lottery tickets.
Q: How Do I Pay For My Shopping List Delivery Order?
A: Credit card through PayPal. You do not need a PayPal account to use our service. We do not accept e-checks from PayPal.
Q: How Much Does It Cost To Have My Groceries Delivered?
A: Delivery fees are a percentage of your grocery total, see pricing here.
Toll fees vary from $2.00 (Cape Coral) - $6.00 (Sanibel and Captiva Island).
Minimum grocery order amount is $50.00-$100.00.
Q: Can My Groceries Be Shipped?
A: No, we do not ship groceries. There is a $0.50 refund fee for any orders submitted outside our delivery areas. Please do not pay for any groceries without filling out a delivery form first.
We do offer a website where your groceries can be shipped to you. Read more here........
Q: Do I Need to Be Home to Receive a Delivery?
A: Yes, someone must be home to receive your order. There is a $15.00 re-delivery fee if we need to return.
Q: Can My Order Be Refused?
A: Yes, we reserve the right to refuse service to anyone. For example: We can not deliver one gallon of milk or one loaf of bread, it's just not profitable.
Q: What If You Don't Offer My Favorite Grocery Product?
A: Let us know what it is and we'll get it for you. Click our suggest a product link and we will add it to our store inventory.
Q: Can I Add Items To My Order?
A: Yes, contact us and we will add them to your order and you can pay the difference at the time of delivery.
Q: Can I Cancel My Order?
A: Yes, you may cancel your order at any time within 24 hours of your scheduled delivery time, by emailing us and receiving a confirmation that your order has been canceled. There is a $10.00 re-stocking fee.
Q: Do You Accept Coupons?
A: Unfortunately, we do not.
Q: Will You Substitute Items That Might Not Be Available?
A: Yes, we substitute unavailable items for a similar product. FortMyersGroceryService.com can not be held responsible for out of stock items.
Q: I Live Out Of State, Can I Shop For A Family Member?
A: Yes, when filling out the delivery information form, put your family members delivery name and address on the form, not yours.
Q: Can I Tip You?
A: Gratuities are greatly appreciated. It is both optional and completely at your discretion.
Q: Does It take Long to Build A Shopping List?
A: No, we assume that you know what grocery items you need. Simply click the add to cart button next to the grocery item you need and move on to another category and do the same thing until you are finished with your list, submit it by paying with your credit card.
Q: How Far in Advance Do I Need to Submit My Shopping List?
A: Submit your shopping list the day before you need a delivery, no later than. 6 p.m. Delivery times and days are filled on a first-come, first-served basis, and popular times do fill quickly.
Q: Do You Deliver Alcohol, Tobacco or Lottery Tickets?
A: Yes, we deliver alcohol. No, we do not deliver cigarettes or lottery tickets.
Q: How Do I Pay For My Shopping List Delivery Order?
A: Credit card through PayPal. You do not need a PayPal account to use our service. We do not accept e-checks from PayPal.
Q: How Much Does It Cost To Have My Groceries Delivered?
A: Delivery fees are a percentage of your grocery total, see pricing here.
Toll fees vary from $2.00 (Cape Coral) - $6.00 (Sanibel and Captiva Island).
Minimum grocery order amount is $50.00-$100.00.
Q: Can My Groceries Be Shipped?
A: No, we do not ship groceries. There is a $0.50 refund fee for any orders submitted outside our delivery areas. Please do not pay for any groceries without filling out a delivery form first.
We do offer a website where your groceries can be shipped to you. Read more here........
Q: Do I Need to Be Home to Receive a Delivery?
A: Yes, someone must be home to receive your order. There is a $15.00 re-delivery fee if we need to return.
Q: Can My Order Be Refused?
A: Yes, we reserve the right to refuse service to anyone. For example: We can not deliver one gallon of milk or one loaf of bread, it's just not profitable.
Q: What If You Don't Offer My Favorite Grocery Product?
A: Let us know what it is and we'll get it for you. Click our suggest a product link and we will add it to our store inventory.
Q: Can I Add Items To My Order?
A: Yes, contact us and we will add them to your order and you can pay the difference at the time of delivery.
Q: Can I Cancel My Order?
A: Yes, you may cancel your order at any time within 24 hours of your scheduled delivery time, by emailing us and receiving a confirmation that your order has been canceled. There is a $10.00 re-stocking fee.
Q: Do You Accept Coupons?
A: Unfortunately, we do not.
Q: Will You Substitute Items That Might Not Be Available?
A: Yes, we substitute unavailable items for a similar product. FortMyersGroceryService.com can not be held responsible for out of stock items.
Q: I Live Out Of State, Can I Shop For A Family Member?
A: Yes, when filling out the delivery information form, put your family members delivery name and address on the form, not yours.
Q: Can I Tip You?
A: Gratuities are greatly appreciated. It is both optional and completely at your discretion.
