Frequently Asked Questions
If you do not see an answer to a question you may have, please contact us and we will answer your question and add it to this page.
Q: Does It take Long to Place An Order?
A: No, we assume that you know what grocery items you need. Simply fill out a form with your delivery information and then begin shopping.
Q: How Far in Advance Do I Need to Place My Order?
A: All delivery times and days are filled on a first-come, first-served basis, and popular times do fill quickly. Place your order the day before you need a delivery. All orders must be received no later than 8 p.m. the night before you need your groceries delivered.
Q: Can I Purchase Alcohol, Tobacco and Lottery Tickets?
A: Yes, we shop for alcohol and tobacco.
Fort Myers Grocery Service complies with state and federal laws regarding the sale and delivery of alcohol and tobacco products. The legal age to purchase tobacco is 18 and alcohol is 21. No one under these ages may place or receive a Fort Myers Grocery Service order that includes tobacco, liquor, wine or beer.
We check the identification of all customers receiving alcoholic and tobacco products. Please have your proper identification materials ready to present to us. Deliveries of alcoholic products will not be made to anyone who cannot provide a United States government issued identification verifying that they are of legal age or to anyone who is visibly intoxicated. If a qualified adult is not available to accept delivery of the regulated products, or if we suspect that the alcoholic products are intended for underage drinkers, we will remove these items from the order.
Acceptable Forms of Identification:
It is a violation punishable under law for any person under the age of twenty-one to present any written evidence of age which is false, fraudulent or not actually his own for the purpose of attempting to purchase any alcoholic beverages.
According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.
Please Be Responsible!
We do not buy lottery tickets or games.
Q: How Do I Pay For My Order?
A: Credit card through PayPal. You do not need a PayPal account to use our service.
Q: How Much Does It Cost To Have My Groceries Delivered?
A : Refer to our delivery information page for delivery and toll fees.
Q: Do I Need to Be Home to Receive a Delivery?
A: Yes, someone must be home to receive your order.
Q: Can Fort Myers Grocery Service Refuse My Order?
A: Yes, we reserve the right to refuse service to anyone.
Q: What If You Don't Offer My Favorite Grocery Product?
A: Let us know what it is and we'll get it for you. Use our add a grocery item link and we will add it to our store inventory.
Q: Can I Add Items To My Order?
A: Unfortunately, we do not offer this service. You can always place another order.
Q: Can I Cancel My Order?
A: Yes, contact us and we will cancel your order and refund your payment. There is no charge for canceling your order. Please cancel no later than eight hours before your delivery time and day. You may call us to cancel as well. (239-415-0092)
Q: Do You Accept Coupons?
A: Unfortunately, we do not. It would be impossible for us to come and pick them up.
Q: Will You Substitute Items That Might Not Be Available?
A: Yes, we substitute unavailable items for a similar product. FortMyersGroceryService.com can not be held responsible for out of stock items.
Q: I Live Out Of State, Can I Order Groceries For A Family Member?
A: Yes, when filling out our delivery information form, put your family members delivery name and address on the form, not yours.
Q: Can I Tip You?
A: Gratuities are greatly appreciated. It is both optional and completely at your discretion. Click the donate button below and enter any amount you wish to tip or click here and use our gratuity offers.
Q: Does It take Long to Place An Order?
A: No, we assume that you know what grocery items you need. Simply fill out a form with your delivery information and then begin shopping.
Q: How Far in Advance Do I Need to Place My Order?
A: All delivery times and days are filled on a first-come, first-served basis, and popular times do fill quickly. Place your order the day before you need a delivery. All orders must be received no later than 8 p.m. the night before you need your groceries delivered.
Q: Can I Purchase Alcohol, Tobacco and Lottery Tickets?
A: Yes, we shop for alcohol and tobacco.
Fort Myers Grocery Service complies with state and federal laws regarding the sale and delivery of alcohol and tobacco products. The legal age to purchase tobacco is 18 and alcohol is 21. No one under these ages may place or receive a Fort Myers Grocery Service order that includes tobacco, liquor, wine or beer.
We check the identification of all customers receiving alcoholic and tobacco products. Please have your proper identification materials ready to present to us. Deliveries of alcoholic products will not be made to anyone who cannot provide a United States government issued identification verifying that they are of legal age or to anyone who is visibly intoxicated. If a qualified adult is not available to accept delivery of the regulated products, or if we suspect that the alcoholic products are intended for underage drinkers, we will remove these items from the order.
Acceptable Forms of Identification:
- Valid State Drivers license (Out of State may require additional Identification)
- Valid State photo Identification
- United States Active Duty Military ID
- Valid United States Passport
It is a violation punishable under law for any person under the age of twenty-one to present any written evidence of age which is false, fraudulent or not actually his own for the purpose of attempting to purchase any alcoholic beverages.
According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.
Please Be Responsible!
We do not buy lottery tickets or games.
Q: How Do I Pay For My Order?
A: Credit card through PayPal. You do not need a PayPal account to use our service.
Q: How Much Does It Cost To Have My Groceries Delivered?
A : Refer to our delivery information page for delivery and toll fees.
Q: Do I Need to Be Home to Receive a Delivery?
A: Yes, someone must be home to receive your order.
Q: Can Fort Myers Grocery Service Refuse My Order?
A: Yes, we reserve the right to refuse service to anyone.
Q: What If You Don't Offer My Favorite Grocery Product?
A: Let us know what it is and we'll get it for you. Use our add a grocery item link and we will add it to our store inventory.
Q: Can I Add Items To My Order?
A: Unfortunately, we do not offer this service. You can always place another order.
Q: Can I Cancel My Order?
A: Yes, contact us and we will cancel your order and refund your payment. There is no charge for canceling your order. Please cancel no later than eight hours before your delivery time and day. You may call us to cancel as well. (239-415-0092)
Q: Do You Accept Coupons?
A: Unfortunately, we do not. It would be impossible for us to come and pick them up.
Q: Will You Substitute Items That Might Not Be Available?
A: Yes, we substitute unavailable items for a similar product. FortMyersGroceryService.com can not be held responsible for out of stock items.
Q: I Live Out Of State, Can I Order Groceries For A Family Member?
A: Yes, when filling out our delivery information form, put your family members delivery name and address on the form, not yours.
Q: Can I Tip You?
A: Gratuities are greatly appreciated. It is both optional and completely at your discretion. Click the donate button below and enter any amount you wish to tip or click here and use our gratuity offers.
